|
Frequently Asked Questions (FAQ)
For your convenience, following are some of the questions we frequently hear from patients. If you don’t see your question answered here, please contact us.
What are your office’s appointment hours?
Can I fill out forms in advance of my office visit?
How can I get my test results?
What is the best way to get my prescription refilled?
Do you accept my insurance?
Do I have to pay at the time of my office visit or procedure?
How can I obtain my medical records?
What are your procedures for protecting my private medical records?
I have a specific medical question or concern, who do I contact?
Who do I contact with a billing question?
What are your office’s appointment hours?
Appointments: Routine office visits and services are available Monday through Thursday 9:00 a.m. to 4:45 p.m., and 9:00 a.m. to 4:30 p.m. on Friday. Please call 609-936-9100 and ask to schedule an appointment, or click here to request an appointment online. We will make every effort to accommodate your needs, providing the physician’s schedule permits. If you are unable to keep your appointment, please notify our office as soon as possible. Repeated “no shows” or cancellations with less than 24 hours notice may result in a scheduling charge.
Phone calls: Our staff is available to answer your questions and help you with your medical problems. Our physicians will generally try to return calls at the end of each business day.
Telephone Inquiry hours are Monday through Friday, 9:00 a.m. to noon and 1:00 p.m. to 4:45 p.m.
Voice Mail After Hours: If you would like to leave voice mail for our nurses, this can be done through the menu selection at our main office number, 609-936-9100. Voice mail is returned several times each day. Click here to contact us with a question. Click here to download some commonly used forms (such as HIPAA Authorization and Medical History).
Emergencies
All patients with an emergency surgical issue should call 911 and immediately initiate transport to the nearest emergency room. Our office staff is capable of handling many emergency questions.
Should you develop an emergency during our office, our group practice offers the benefit of having an “on call” physician for your emergency evaluation. Call 609-936-9100; this number is answered 24 hours a day, 365 days a year. If you call after normal office hours, the answering service has instructions for contacting the “on call” physician.
back to top of page
Can I fill out forms in advance of my office visit?
Yes, we request that our new patients complete the medical history, patient registration and HIPAA disclosure forms before coming to see us for the first time, or if you have not seen us in over a year. Click here to access these forms online so you can complete them and bring them with you to expedite your office visit. We ask our patients to update this registration information yearly so that we can know and serve you better. Please bring any medical records, x-rays, test results or other pertinent information, as well as your insurance card, with you to all office visits. We will remind you of these items when you call to make your appointment.
back to top of page
Scheduling Surgery
Denise Hamer runs our surgery scheduling office. All procedures to be done in the hospital and the surgery center are scheduled through this office. Planning for surgery can be a stressful time. Questions regarding surgical scheduling or information related to your procedure should be addressed to our surgical scheduling coordinator. Please click here for important information you should know before scheduling your surgery.
Test Results
We have a tracking system to insure that each patient is notified of their results. It is important to note that pathology or cytology results may take as long as 3-5 days to process. We will call you as soon as we have your results, but if you have any questions regarding your results, please do not hesitate to contact us or leave voice mail for our nurses. Click here to contact us with a question about your test results.
Prescription Refill
Prescriptions and refills are issued during our regular office hours, Monday through Friday, 9:00 a.m. to 4:30 p.m., by calling our nursing voice mail, 609-936-9100. When requesting your prescription or refill, please have your pharmacy phone number and medication information with you when you call. You may also click here to send us a refill email request.
back to top of page
Insurance
We currently participate with many insurance companies, including traditional fee-for-service programs as well as many health maintenance organizations. Click here for more insurance information.
Fees and Payment
The encounter form which your doctor will give you at the end of each visit is our guide for services rendered in the office. The encounter form is used to schedule new or follow-up appointments and the information on this sheet is critical for appropriate coding and billing. Please give this form to the exit secretary as you leave the office.
It is our policy to collect the payment due from the patient at the time services are rendered. This may only be your co-payment, deductible or co-insurance, but we ask that you pay at the time of your visit. We accept VISA, Mastercard, Discover and American Express as well as personal checks and cash. It is important to us that our patients have a clear understanding of their responsibility to satisfy their financial obligation for services rendered. If you are experiencing financial difficulties, please contact our billing office.
Obtaining your Medical Records
Any patient who would like a copy of his or her medical records may make this request by phone, fax or email. We are usually able to copy a chart within a week of the initial request and handle emergency requests on a daily basis. Prior to giving each patient his or her records, we do require a medical record’s release to be signed, which is compared to the signature on the patient registration form for HIPAA compliance. Click here to send an email to our front office if you have any questions about your medical records.
Privacy
At Princeton Surgical Associates, PA, we are committed to treating and using protected health information about you responsibly. Click here to read our Notice of Health Information Practices, which describes the personal information we collect, and how and when we use or disclose that information. It also describes your rights as they relate to your protected health information.
back to top of page
Medical Questions and Concerns
Click here to view our list of Frequently Asked Questions. If you do not find an answer to your question, call our trained nursing staff at 609-936-9100. Our nursing staff is qualified to answer many medical inquiries and will confer with a doctor as needed. We experience a high volume of telephone calls, so we ask for your patience and understanding. Our receptionist will take your name and phone number, and someone will return your call as soon as possible. Click here for instructions in an emergency; if you choose to leave a voice message for our nursing staff, call 609-936-9100. Voice messages are returned as they are processed during the day.
Billing Office
The billing office is managed by Nancy N. Jewusiak, A.A. This office is responsible for all billing and coding. All surgical procedures and office visits require a specific code for insurance payments. We make every effort to insure accurate billing and coding. We work with many different insurance companies and, in most cases, submit claims directly to them.
back to top of page
|
